Delhivery is Hiring SeniorAssociate – Account Management

Join Delhivery as an Associate/Sr. Associate – Account Management

Department: Account Management

Employee Type: Permanent

Experience Range: 0 - 2 Years

Locations: Multiple Locations

About the Role

Delhivery is looking for passionate and driven individuals to join our Account Management team as an Associate/Sr. Associate. In this role, you will be responsible for driving revenue growth, maintaining client relationships, and ensuring high service levels.

Key Responsibilities

• Achieve revenue and volume growth targets for assigned accounts.

• Ensure collectibles and outstanding payments are within the agreed credit period.

• Develop and maintain client records on CRM.

• Cross-sell various Value-Added Services (VAS) offered by Delhivery.

• Perform WhatsApp NDR verification.

• Manage communication modules and client interactions.

• Identify and execute growth levers for volume and revenue expansion.

• Maintain commercial expectations within agreed margin guardrails.

• Enhance operational performance by reducing RTO and ensuring high SLA.

• Establish strong relationships with Founder/Co-Founder levels across client portfolios.

• Identify reasons for any business downtrend and document next steps in the CRM.

• Cross-sell Delhivery’s business lines such as B2C Heavy, LTL, Warehousing, and Cross-Border services.

Key Skills & Qualifications

• 1-2+ years of experience in SME Account Management or Inside Sales.

• Strong communication skills in English and Hindi.

• Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, logic formulas).

• Data-oriented and systematic approach to problem-solving.

• Experience with CRM tools like Salesforce, HubSpot, LeadSquared, or Zoho (Preferred).

• Previous experience in the logistics industry is a plus.

Why Join Delhivery?

• Be a part of India’s leading logistics and supply chain solutions provider.

• Work in a dynamic and fast-paced environment with career growth opportunities.

• Gain valuable experience in client management and business expansion.

Apply Now and be part of the Delhivery success story!